Landlord Guide
For landlords, we provide an innovative range of services designed to find tenants quickly, obtain a good rental amount and manage the whole process efficiently and effectively. We have an established lettings network and we are fully dedicated to property management.
From finding tenants to managing repairs and collecting the rent, we’ll look after the full rental process. If you’re a landlord or have a portfolio of properties to manage, you can trust that we will look after you.
Our Packages
We cover every aspect of the lettings process from finding suitable tenants to maintaining your property and ensuring it complies with the latest legislation. You may require a simple tenant Find service if you want to manage the property yourself.
Alternatively you may prefer to be a remote Landlord and take up the Fully Managed option. Or Rent Collect which sorts out ongoing financial matters, leaving you to tend to the upkeep.
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Rent Smart Wales
Rent Smart Wales is a piece of legislation in place to administer requirement for landlords and agents in Wales to register with the government and establish a set of standards that can be stuck to throughout the industry.
One of the requirements for this new legislation requires agents and landlords to acquire licenses and training when dealing with rented property within Wales. Cardiff Council are the licensing authority who will be dealing with the licenses in every local authority area within Wales.
Rent-Smart-Wales-Housing-Act-Wales Code of Practice
HMOs
HMO’s are properties that consist of unrelated individuals living in the same property.
Below are some examples that would require your property to be licensed with a HMO license.
Your property is a “HMO” if both of the following apply:
At least three unrelated individuals live in the property
You share a toilet, bathroom or kitchen facilities with other tenants
Or,
Your home may be a “Large HMO” if all of the following apply:
- It’s three storeys high
- At least five unrelated individuals live in the property
You share a toilet, bathroom or kitchen facilities with other tenants
Important Information for Landlords
Tenant Guide
We offer a variety of rental properties at CBW and every year help hundreds of tenants find their ideal property. Our lettings department will help throughout the whole process and assist with finding you a suitable property. Our team will do everything possible to make sure it is a smooth process for you and make sure our customers are satisfied.
Our aim is to ensure our tenants have the best possible experience when they rent with us, not least because we hope that down the line you may choose to rent again, or even buy, sell or let a property with us. If you are looking for your next would love to speak with you at our office where we will be able to get to know you needs better and hopefully match you to your next property.
Our aim is simple; we want to give you the highest possible standards of service so that you have total peace of mind.
Guide to Renting
Register your detail with us
We will then have your details on file ready for when the situatable property becomes available.
Find the perfect property
When searching for your next home, you should consider a few things such as is the location where you want to be, and can you afford the full rent and bills that are not included.
Complete your application form
So, you’ve picked a property you wish to rent, now it is time to fill in an application form. You will need to provide us with the following to ensure you meet the criteria, we will need photo ID, proof of income, and depending on the property guarantors may be required.
Tenancy agreement and Deposit
Once we have had the completed application form returned and the landlord has given the go ahead, you will be required to pay your deposit (which will be held by the deposit protection scheme) and signing your tenancy agreement. This will be the final stage before you can come and collect your keys. An inventory will also be completed prior to you moving in.
Moving in day
The day is finally here, you can come and collect your keys as everything is good to go now.
Inspections /Checks
As part of our rental packages, we may organise to carry out an ‘inspection’ of the property, however we will give you ample notice before we plan on visiting the property. We will email, text and sometimes call you to inform you of the visit.
Homes With Pets
We know that having a pet can sometimes mean it is harder to find secure accommodation. Here at CBW we try our hardest to find homes that will allow pets.
If you are struggle to find a property do not hesitate to get in touch with us today!
Deposit Protection
All deposit will be protected under the ‘Deposit Protection Scheme’. This is where your deposit will be held for the duration of your tenancy with us.
A deposit will be taken at the same time you sign the tenancy agreement, it varies however it usually is one months rent. The Deposit will be held with the Deposit Protection Service (DPS) and in accordance with the Terms and Conditions and the Alternative Dispute Resolution (ADR) rules governing the protection of the deposit including the repayment process can be found at www.depositprotection.com or call 0330 303 0030.
Why a Guarantor?
What is a Guarantor?
A guarantor is a third party, such as a relative or close friend, who agrees to pay your rent if you don’t pay it. Your landlord can ultimately take legal action to recover any unpaid rent from your guarantor.
Why do I need a Guarantor?
A guarantor will be required if you are not on a reliable income/wage each month and therefore cannot prove that you are able to make the payments.
Please note that a Guarantor will be required if you are a student, have recently started new employment or where you cannot prove that you are able to make the rent payments satisfactorily.
What information will be required?
They must complete the guarantor form provided and must provide proof of their address through driving licence/ bank statement/ utility bill and proof of ID through passport/ driving licence.
Please note that a driving licence will only be accepted as one form of identification and second form will be required.
If you require further information or would like to discuss your personal circumstances, please contact our office directly.
FAQs
How do I find out about my council tax band?
Council Tax bands/rates can be found on the Ceredigion County Council website, Clink the link below for further information https://www.ceredigion.gov.uk/
What day is my bin collection?
Ceredigion County Council have a post code search – See the link for more information. https://www.ceredigion.gov.uk/resident/bins-recycling/
When will I get my deposit back?
This is a very popular question; Deposits will be returned within 10 working days if the property is not under dispute. If the property is under dispute this will be communicated via email to resolve and form a agreement with the tenant, on approval of agreement with the tenant, deposit will be returned within 10 working days.
What is a payment in default?
Payments in Default
The Tenant agrees to pay for any payments in default which are allowed under the Renting Homes (Fees Etc.) (Wales) Act 2019 when requested in writing from the Landlord/Agent. Such payments can include:
- Missed appointments – such as a landlord/agent arranging with a tenant for a contractor to carry out remedial work at a property, and a tenant subsequently refusing entry, or not being home to allow entry, resulting in charges to the landlord.
- Avoidable or purposeful damage to property – damage to a property caused by neglect or careless or wilful behaviour by the tenant.
- Replacement keys – when there is a loss of keys by the tenant – the Landlord’s actual cost of replacing, changing, adding, or removing a key or security device to access the Property upon receipt of written evidence of the costs incurred by the Landlord will be charged.
- Emergency/out of hours call-out fees – fees incurred because of a landlord/agent arranging for someone to attend the tenant’s property at the request of a tenant, such as a locksmith or an emergency glazier at the early hours of the morning, when the problem had been caused by the tenant in the first place, such as a window broken on purpose, or keys locked inside a house.
